Refund policy

Raw Riich Luxury Hair Return Policy

At Raw Rich Luxury Hair, we take pride in providing premium luxury hair and ensuring customer satisfaction. Due to the nature of our products and hygiene standards, please carefully review our return policy before purchasing.

ALL SALES ARE FINAL

Due to sanitary and hygiene reasons, all hair extensions, wigs, closures, frontals, and clip-ins are FINAL SALE.

We do not offer refunds on:

  • Raw Bundles
  • Lace Closures
  • Frontals
  • Wigs
  • Clip-Ins
  • Custom Units
  • Sale Items

EXCHANGES

We only accept exchanges if your item arrives:

• Incorrect
• Damaged upon arrival
• Defective

To qualify for an exchange:

✔ Hair must remain unused, uninstalled, unworn, unwashed, and unaltered
✔ Lace must not be cut
✔ Bundles/wigs must still have original ties, tags, and packaging intact
✔ Claims must be made within 48 hours of delivery

Please email with:

  • Order Number
  • Clear photos/videos of the issue
  • Description of concern

Once approved, exchange instructions will be provided.

NO RETURNS ON USED PRODUCTS

For sanitary reasons, we cannot accept products that have been:

  • Installed
  • Brushed/Combed
  • Dyed/Colored
  • Bleached
  • Cut or customized
  • Washed
  • Worn

Any returned items showing signs of use will be denied and shipped back to the customer.

SHIPPING POLICY

Please allow 3–7 business days processing time before shipment.

Shipping times vary depending on location.

Raw Rich Luxury Hair is not responsible for:

  • Delayed shipping carriers
  • Lost, stolen, or damaged packages after shipment
  • Incorrect shipping addresses entered at checkout

Please ensure all shipping information is correct before placing your order.

ORDER CANCELLATIONS

Orders may only be canceled within 24 hours of purchase.

After processing begins, orders cannot be canceled or refunded.

WIG SIZING DISCLAIMER

Customers are responsible for selecting the correct wig size. Please refer to our Wig Measurement Guide before purchasing.


By completing your purchase, you agree to all terms and policies of Raw Rich Luxury Hair.